French and Spanish speaking Customer Advisor
Agency , Hastings
Salary: £18-22k p/a
Hours: Full time
Closing date: 08/31/2019
We are currently recruiting for a French and Spanish Speaking Customer Advisor to work for a Company based in Hastings.
The primary responsibilities include the answering of incoming phone calls, emails and faxes, and taking the appropriate action required.
This role is a first point of contact for customers and is an integral part of the customer service programme.
Key Job Elements:
Respond promptly to customer requests whilst adhering to company procedures, this will include but will not be limited to:
- Quotations / acknowledgements and requests for information
- Processing of sales orders
- Enquiry / quotation follow ups
- Telephone calls both incoming and outgoing
- Qualify each customer request and gather information before transferring phone calls
- To liaise closely with colleagues and recognise opportunities to “cross pollinate” sales initiatives and strategies
- To be fully conversant with products within the company catalogue
- Support Territory Sales with regards to key account / territory development
- Identify, research, and resolve customer issues
- Up-sell products and/or services on customer orders and quote requests
- To maintain accurate records and information on customer accounts using the company’s preferred Customer Record Management (CRM) within Dynamics Ax
- Daily communication with Sales Management
- Responsible for data integrity and keeping Microsoft Dynamics AX up to date
The right candidate must:
- Be fluent in both French and Spanish
- Have strong admin skills
- Have office admin experience
Please apply today if you are interested.
Our aim is to try and respond to all applications, however, this is not always possible. Therefore, please be advised that if you have not heard from us within 7 days, your application for this particular role has been unsuccessful.
We do also offer candidates a free employability service where you can access careers advice and training courses, please do not hesitate to contact us on 01424 237237, if you feel that this would be of interest to you.