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Get into Customer Service

2 weeks - Mon, Tue, Wed, Thu, Fri | 09:05am - 14:45pm

Course outline

This course aims to support you to successfully gain a job in a Customer Service role. The course has been designed in collaboration with experts from the Customer Service industry to ensure the content matches what is needed and valued by today’s employment market.

What will you learn?
  • Planning for progression by being able to recognise and build on personal strengths.
  • Building an understanding of the customer experience.
  • Identifying different customer service situations and processes.
  • Understanding importance of creating positive impressions.
  • Developing problem solving skills to provide customer satisfaction.
  • Developing active listening skills and questioning techniques to improve customer rapport.

NCFE Level One Award

Start date: 3 Dec 2018

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